Psychology of the complainants

Authors

  • Pavol Tománek University of Health and Social Work St. Alžbety, n. o., Bratislava, Slovak Republic
  • Eliška Knošková University of Health and Social Work St. Alžbety, n. o., Bratislava, Slovak Republic
  • Jaroslava Drgová University of Health and Social Work St. Alžbety, n. o., Bratislava, Slovak Republic
  • Monika Knošková Public Health Office of the Slovak Republic, Bratislava, Slovak Republic

DOI:

https://doi.org/10.15633/pch.4070

Keywords:

Court, Complaint, The complainant, Complaints management

Abstract

The article deals with the personal handling of complaints by participants in court proceedings (in rare cases it also includes those citizens who do not have such legal status as the public). The aim is to define, analyze and describe the personal characteristics of the complainants, to specify what inspires, motivates and leads them to communicate the complaint in person, directly in interaction with the court manager, and court staff by this atypical procedure before, during and after court proceedings, in addition to a written complaint. The management of complaints and the case law of complaints are based in particular on the provisions of § 62 et seq. Act no. 757/2004 Coll. on courts as amended (exceptionally also from Act No. 9/2010 Coll. on complaints as amended). On the one hand, it is a description of the basic characteristics of the applicants’ mental state, communication, behavior and conduct, and on the other hand, it is also a ­description/study of the managerial activity of the court employees. The article clarifies the peculiarity of the above-mentioned method used to settle the parties in dispute before the courts, but outside the court proceedings one finds that the complainants are absent from the social, health and legal counseling service provided by state or private sectors before the sitting. These areas are to some extent, eventually more or less covered by courts of the Slovak Republic by personally accepting and addressing the complainants. The public is generally unaware of this, but the professionals consider/understand this activity as a protopype (basis) of family court formation or a return to classical counseling from the beginning of the 21st century.

References

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Published

2021-10-31

Issue

Vol. 11 No. 2 (2021)

Section

Articles

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