Communication as a tool in social work within an interdisciplinary approach to clients with health disabilities
DOI:
https://doi.org/10.15633/ssc.13103Słowa kluczowe:
communication, social worker, client, empathy, interdisciplinary team, careAbstrakt
Effective communication plays a key role in social work, especially in supporting clients facing serious health or social challenges. This paper emphasises communication as a tool enabling coordinated, quality care. Empathetic dialogue between the social worker, the client, and their close environment facilitates trust, emotional safety, and client participation in decisions. A sensitive communicative approach helps manage difficult life situations, reduces psychological burden, and supports autonomy. As a part of an interdisciplinary team, the social worker not only shares information but also fosters understanding and support, improving clients’ quality of life during illness or crisis. The paper also underlines the need for the systematic development of communication skills as a core professional competence in social work.
Bibliografia
Ardenghi, S., Rampoldi, G., Montelisciani, L., Antolini, L., Donisi, V., Perlini, C., Rimondini, M., Garbin, D., Del Piccolo, L., & Strepparava, M. G. (2022). Emotional intelligence as a mediator between attachment security and empathy in pre-clinical medical students: A multi-center cross-sectional study. Patient Education and Counseling, 105(9), 2880–2887.
Astudillo, W., & Mendinueta, C. (2005). Cómo mejorar la comunicación en la fase terminal? Ars Medica, 11, 61–85.
Azarabadi, A., Bagheriyeh, F., Moradi, Y., & Orujlu, S. (2024). Nurse-patient communication experiences from the perspective of Iranian cancer patients in an outpatient oncology clinic: A qualitative study. BMC Nursing, 23(682), 2–9.
Batson, C. D. (1991). The altruism question: Toward a social-psychological answer. Erlbaum.
Bodie, G. D. (2023). Listening as a positive communication process. Current Opinion in Psychology, 53.
Bowlby, J. (2008a). Loss: Sadness and depression (Attachment and loss). Random House.
Bowlby, J. (2008b). A secure base: Parent-child attachment and healthy human development. Basic Books.
Boykins, A. D. (2014). Core communication competences in patient-centered care. The ABNF Journal, 25(2), 40–45.
Boyle, M. A., Ortman, M. E., Beckman, A. C., Aholt, S. L., & Keenan, G. L. (2018). Functional communication training and noncontingent reinforcement in treatment of stereotypy. Behavioral Interventions, 33(1), 79–86.
Boynton, B. (2015). Successful nurse communication. F. A. Davis Company.
Braicu, C., & Drăghia, C. L. R. (2024). Effective communication in social work teams: A key to managerial success. Hyperion Economic Journal, 11(1), 25–31.
Cerqueira, P., Pereira, S., Costa, R., & Sousa, B. (2024). Unlocking team potential: Mastering communication in palliative care. Cureus, 16(11), 1–7.
Chard, R., & Makary, M. A. (2015). Transfer-of-care communication: Nursing best practices. AORN Journal, 102(4), 330–338.
Compete High (n.d.). Effective communication skills for social workers. Retrieved from https://competehigh.com/effective-communication-skills-for-social-workers/ (11.04.2025).
Engel, M., Kars, M. C., Teunissen, S. C. C. M., & van der Heide, A. (2023). Effective communication in palliative care from the perspectives of patients and relatives: A systematic review. Palliative and Supportive Care, 21(5), 890–913.
Emory, J., Kippenbrock, T., Lee, P., Miller, M. T., & Reimers, J. (2018). Communication apprehension and willingness to listen in nursing education. Journal of Professional Nursing, 34(4), 284–288.
Fletcher, I., McCallum, R., & Peters, S. (2016). Attachment styles and clinical communication performance. Patient Education and Counseling, 99(11), 1852–1857.
Gessesse, A. G., Haile, J. M., & Woldearegay, A. G. (2023). Exploring effective communication strategies employed by physicians in delivering bad news in Ethiopian state hospitals. Patient Related Outcome Measures, 14, 409–425.
Griffiths, J., Speed, S., Horne, M., & Keeley, P. (2012). A caring professional attitude: What service users and carers seek in graduate nurses and the challenge for educators? Nurse Education Today, 32, 121–127.
Hall, J. A., Horgan, T. G., & Murphy, N. A. (2019). Nonverbal communication. Annual Review of Psychology, 70, 271–294.
Henly, S. J. (2016). Health communication research for nursing science and practice. Nursing Research, 257–258.
Choi, B. M., Obeng-Kusi, M., & Axon, D. R. (2022). Association between patient-provider communication and self-perceived mental health in us adults with cancer: real-world evidence through medical expenditure panel survey. Diseases, 10(4), 88.
Ioannidou, F., & Konstantikaki, V. (2008). Empathy and emotional intelligence: What is it really about? International Journal of Caring Sciences, 1(3), 118–123.
Jackson, M. A., Verdi, S., Maxan, M. E., Shin, C. M., Zierer, J., Bowyer, R. C. E., Martin, T., Williams, F. M. K., Menni, C., Bell, J. T., Spector, T. D., & Steves, C. J. (2018). Gut microbiota associations with common diseases and prescription medications in a population-based cohort. Nature Communications, 9, 2655.
Kavanagh, J., & Szweda, C. (2017). A crisis in competency: The strategic and ethical imperative to assessing new graduate nurses clinical reasoning. Nursing Education Perspectives, 38, 57–62.
Kwame, A., & Petrucka, P. M. (2021). A literature-based study of patient-centered care and communication in nurse-patient interactions: Barriers, facilitators, and the way forward. BMC Nursing, 20(158), 1–10.
Li, J., Luo, X., Cao, Q., Lin, Y., Xu, Y., & Li, Q. (2020). Communication Needs of Cancer Patients and/or Caregivers: A Critical Literature Review. J Oncol.
Lopez-Leon, S., Wegman-Ostrosky, T., Perelman, C., Sepulveda, R., Rebolledo, P. A., Cuapio, A., & Villapol, S. (2021). More than 50 long-term effects of COVID-19: A systematic review and meta-analysis. Scientific Reports, 11(1).
Lorié, Á., Reinero, D. A., Phillips, M., Zhang, L., & Riess, H. (2017). Culture and nonverbal expressions of empathy in clinical settings: A systematic review. Patient Education and Counseling, 100(3), 411–424.
Marcoux, A., Tessier, M. H., & Jackson, P. L. (2024). Nonverbal behaviors perceived as most empathic in a simulated medical context. Computers in Human Behavior, 157, 1–19.
McNulty, J. P., & Politis, Y. (2023). Empathy, emotional intelligence and interprofessional skills in healthcare education. Journal of Medical Imaging and Radiation Sciences, 54(2), 238–246.
Moudatsou, M., Stavropoulou, A., Philalithis, A., & Koukouli, S. (2020). The role of empathy in health and social care professionals. Healthcare (Basel), 8(1), 1–9.
Nguyen, D. B., Arduino, M. J., & Patel, P. R. (2019). Hemodialysis-associated infections. In Chronic Kidney Disease, Dialysis, and Transplantation (pp. 389–410). Elsevier.
Novel, G. (2013). El mediador y el manejo de las emociones. Universidad de Barcelona.
Öhrling, C., Sernbo, E., Benkel, I., Molander, U., & Nyblom, S. (2024). “They must have seen it, you know.” Body talk, extension talk, and action talk: A qualitative study on how palliative care patients and their significant others express experiencing these nonverbal cues. PLoS One, 19(4), 1–12.
Paladino, J., Sanders, J. J., Fromme, E. K. et al. (2023). Improving serious illness communication: a qualitative study of clinical culture. BMC Palliat Care, 22(104).
Pentland, A. (2008). Honest signals: How they shape our world. MIT Press.
Rakici, S. Y. (2023). A study on body language in oncology patients: Eyes are the mirror of the feelings. World Social Psychiatry, 5(3), 242–249.
Rosa, S. C. S. (2015). A família do doente em fim de vida: O papel do Assistente Social. Retrieved from https://repositorio.ipcb.pt/bitstream/10400.11/2700/1/Tese%20final_.pdf (11.04.2025).
Sharkiya, S. H. (2023). Quality communication can improve patient-centred health outcomes among older patients: a rapid review. BMC Health Serv Res, 23(1), 886.
Smith, J. R., Johnson, R. L., Brown, A. B., Clark, C. D., Miller, E. F., & Wilson, F. G. (2024). Exploring the impact of effective communication strategies between nursing and medical secretarial teams on patient outcomes. Journal of Healthcare Management, 28(3), 45–58.
Stiefel, F., Bourquin, C., Salmon, P., Achtari Jeanneret, L., Dauchy, S., Ernstmann, N., Grassi, L., Libert, Y., Vitinius, F., Santini, D., Ripamonti, C. I., & ESMO Guidelines Committee (2024). Communication and support of patients and caregivers in chronic cancer care: ESMO Clinical Practice Guideline. ESMO Open, 9(7), 1–16.
Świątoniowska-Lonc, N., Polański, J., Tański, W., & Jankowska-Polańska, B. Impact of satisfaction with physician-patient communication on self-care and adherence in patients with hypertension: cross-sectional study. BMC Health Serv Res, 20(1). 1046.
Šip, M., Kuzyšin, B., Sabolík, M., & Valčo, M. (2023). Human dignity in inpatient care: Fragments of religious and social grounds. Religions, 14(6), 1–6.
Šip, M. (2018). Sociálno-spirituálne atribúty v paliatívnej starostlivosti. Prešov.
Todorov, A., Olivola, C. Y., Dotsch, R., & Mende-Siedlecki, P. (2015). Social attributions from faces: Determinants, consequences, accuracy, and functional significance. Annual Review of Psychology, 66, 519–545.
Turner, K. (2009). Mindfulness: The present moment in clinical social work. Clinical Social Work Journal, 37, 95–103.
Tversky, B., & Jamalian, A. (2021). Thinking tools: Gestures change thought about time. Topics in Cognitive Science, 13(4), 750–776.
Pobrania
Opublikowane
Numer
Dział
Licencja
Prawa autorskie (c) 2025 Maroš Šip
Utwór dostępny jest na licencji Creative Commons Uznanie autorstwa 4.0 Międzynarodowe.
Autorzy publikujący w czasopiśmie udzielają jego wydawcy zgody o następującej treści:
- Autor zachowuje autorskie prawa majątkowe do utworu, a jednocześnie udziela wydawcy czasopisma zgody na jego pierwszą publikację w wersji drukowanej i wersji online na licencji Creative Commons Uznanie autorstwa 4.0 Międzynarodowe oraz zgody na wykonywanie opracowań, w tym przekładów.
- Autor ma możliwość udzielania zgody niewyłącznej na opublikowanie utworu w wersji, która ukazała się w czasopiśmie (np. zamieszczenia go w repozytorium instytucjonalnym lub opublikowania w książce), wraz z informacją o jego pierwszej publikacji w czasopiśmie.
- Autor może umieścić swój utwór online (np. w repozytorium instytucjonalnym lub na swojej stronie internetowej) jeszcze przed zgłoszeniem utworu do czasopisma.
